Privacy Policy

Data we collect

We collect the information you give us when you create an account, configure your workspace, or use the platform, names, emails, billing addresses, payment method tokens, and the operational data you record about your customers, sites, equipment, and jobs.

We collect technical information automatically when you use Servora: IP address, device and browser metadata, pages and features accessed, and timing data. We use this to operate the service, prevent abuse, and improve product performance.

• Account profile (name, email, role, tenant)
• Billing details (address, tax ID, payment method tokens via Stripe)
• Workspace data (customers, sites, equipment, jobs, reports)
• Telemetry (page views, feature usage, error logs)

How we use it

We use data to provide and operate the platform, send transactional notifications you've opted into, secure the service, comply with our legal obligations, and improve the product.

We do not sell your data. We do not train third-party AI models on your tenant data. Optional AI features are scoped to your tenant and clearly labeled where they operate.

SMS and text messaging

When you explicitly opt in to a service business's text messaging program through Servora, we send the messages described in that program, such as appointment reminders, technician-en-route alerts, job status updates, and confirmation requests. Providing a phone number alone does not enroll you.

Registered technicians can separately opt in to the Servora Work assistant by sending START to +18773783470 after reading the messaging information in their profile or at servora.work/messaging/consent. The assistant replies about assigned work orders, schedules, job notes, and changes the technician requests. Messages use SMS or RCS where available. Message frequency varies. Message and data rates may apply. We do not send marketing messages through this assistant.

Requesting phone verification sends a one-time code to establish ownership of the number. Phone verification does not opt you in to ongoing assistant or service-business messaging.

You can opt out at any time by replying STOP to any message, and get help by replying HELP. Opting out stops further texts to that number; the underlying service relationship is unaffected.

No mobile information, opt-in data, or SMS consent is sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Phone numbers and consent records are used only to deliver the messages described above and are shared with our messaging carrier (Twilio) solely to transmit them.

Subprocessors

We use a small set of subprocessors to run the platform. Each one is listed below with the data it touches and its location.

• Stripe, payments and billing (United States)
• AWS, primary infrastructure and storage (United States; EU available on Enterprise)
• Railway, application hosting (United States)
• PostHog, product analytics (self-hosted instance)
• Resend, transactional email delivery
• Twilio, SMS and text-message delivery (United States)
• OpenAI / Anthropic, optional AI features, scoped to your tenant

Your controls

You can access, export, correct, or delete your account data from inside the platform at any time. Workspace administrators can also export every tenant artifact and request a full account deletion.

If you are based in the EU, UK, or California, you have additional rights under GDPR, UK GDPR, or CCPA. Email [email protected] and we will respond within 30 days.

Retention

Active workspace data is retained as long as your tenant is active. Audit logs follow your tier's retention window (14 days on Starter through 1 year on Business Plus, with longer windows available as an add-on).

Closed accounts are retained for 90 days to allow restoration, then permanently deleted. Billing records are retained for the period required by applicable tax law.

Contact

Questions, requests, or complaints: [email protected]. We respond within ten business days.