Starter
Contact us for pricing
- Users
- Up to 3
- Audit retention
- 14-day
Every entitlement, every tier.
The full Servora capability matrix across all five paid tiers. Pick the plan that matches the work you need to prove, from a Starter operational baseline through audit-grade workflows and Enterprise governance.
Plans at a glance
Contact us for pricing or jump into the full matrix for the per-feature breakdown.
Small Business
Contact us for pricing
- Users
- Up to 8
- Audit retention
- 30-day
Business
Most popularContact us for pricing
- Users
- Up to 15
- Audit retention
- 90-day
Business Plus
14-day trialContact us for pricing
- Users
- Up to 25
- Audit retention
- 1-year
Enterprise
Contact us for pricing
- Users
- Custom
- Audit retention
- Custom
Full matrix
The full picture, by capability.
Every paid tier, every Servora capability. Scroll horizontally on small screens.
| Feature | Starter | Small Business | BusinessMost popular | Business Plus | Enterprise |
|---|---|---|---|---|---|
| Service operations | |||||
| Tenant setup wizard, workspace branding, and base configuration. | IncludedStarter: included for Tenant setup wizard, workspace branding, and base configuration. | IncludedSmall Business: included for Tenant setup wizard, workspace branding, and base configuration. | IncludedBusiness: included for Tenant setup wizard, workspace branding, and base configuration. | IncludedBusiness Plus: included for Tenant setup wizard, workspace branding, and base configuration. | IncludedEnterprise: included for Tenant setup wizard, workspace branding, and base configuration. |
| Internal users and tenant-scoped roles (RBAC). | IncludedStarter: included for Internal users and tenant-scoped roles (RBAC). | IncludedSmall Business: included for Internal users and tenant-scoped roles (RBAC). | IncludedBusiness: included for Internal users and tenant-scoped roles (RBAC). | IncludedBusiness Plus: included for Internal users and tenant-scoped roles (RBAC). | IncludedEnterprise: included for Internal users and tenant-scoped roles (RBAC). |
| Customer accounts, contacts, and sites. | IncludedStarter: included for Customer accounts, contacts, and sites. | IncludedSmall Business: included for Customer accounts, contacts, and sites. | IncludedBusiness: included for Customer accounts, contacts, and sites. | IncludedBusiness Plus: included for Customer accounts, contacts, and sites. | IncludedEnterprise: included for Customer accounts, contacts, and sites. |
| Inbound service requests intake and triage. | IncludedStarter: included for Inbound service requests intake and triage. | IncludedSmall Business: included for Inbound service requests intake and triage. | IncludedBusiness: included for Inbound service requests intake and triage. | IncludedBusiness Plus: included for Inbound service requests intake and triage. | IncludedEnterprise: included for Inbound service requests intake and triage. |
| Work order creation, assignment, and lifecycle. | IncludedStarter: included for Work order creation, assignment, and lifecycle. | IncludedSmall Business: included for Work order creation, assignment, and lifecycle. | IncludedBusiness: included for Work order creation, assignment, and lifecycle. | IncludedBusiness Plus: included for Work order creation, assignment, and lifecycle. | IncludedEnterprise: included for Work order creation, assignment, and lifecycle. |
| Basic scheduling and dispatch board. | IncludedStarter: included for Basic scheduling and dispatch board. | IncludedSmall Business: included for Basic scheduling and dispatch board. | IncludedBusiness: included for Basic scheduling and dispatch board. | IncludedBusiness Plus: included for Basic scheduling and dispatch board. | IncludedEnterprise: included for Basic scheduling and dispatch board. |
| Basic technician execution (mobile work-order surface). | IncludedStarter: included for Basic technician execution (mobile work-order surface). | IncludedSmall Business: included for Basic technician execution (mobile work-order surface). | IncludedBusiness: included for Basic technician execution (mobile work-order surface). | IncludedBusiness Plus: included for Basic technician execution (mobile work-order surface). | IncludedEnterprise: included for Basic technician execution (mobile work-order surface). |
| Basic checklist templates and runs. | IncludedStarter: included for Basic checklist templates and runs. | IncludedSmall Business: included for Basic checklist templates and runs. | IncludedBusiness: included for Basic checklist templates and runs. | IncludedBusiness Plus: included for Basic checklist templates and runs. | IncludedEnterprise: included for Basic checklist templates and runs. |
| Basic evidence capture (photos, notes attached to work). | IncludedStarter: included for Basic evidence capture (photos, notes attached to work). | IncludedSmall Business: included for Basic evidence capture (photos, notes attached to work). | IncludedBusiness: included for Basic evidence capture (photos, notes attached to work). | IncludedBusiness Plus: included for Basic evidence capture (photos, notes attached to work). | IncludedEnterprise: included for Basic evidence capture (photos, notes attached to work). |
| Basic operational reports. | IncludedStarter: included for Basic operational reports. | IncludedSmall Business: included for Basic operational reports. | IncludedBusiness: included for Basic operational reports. | IncludedBusiness Plus: included for Basic operational reports. | IncludedEnterprise: included for Basic operational reports. |
| Advanced scheduling and execution depth. | Not includedStarter: not included for Advanced scheduling and execution depth. | Not includedSmall Business: not included for Advanced scheduling and execution depth. | IncludedBusiness: included for Advanced scheduling and execution depth. | IncludedBusiness Plus: included for Advanced scheduling and execution depth. | IncludedEnterprise: included for Advanced scheduling and execution depth. |
| Stronger reports beyond the Starter/SB baseline. | Not includedStarter: not included for Stronger reports beyond the Starter/SB baseline. | Not includedSmall Business: not included for Stronger reports beyond the Starter/SB baseline. | IncludedBusiness: included for Stronger reports beyond the Starter/SB baseline. | IncludedBusiness Plus: included for Stronger reports beyond the Starter/SB baseline. | IncludedEnterprise: included for Stronger reports beyond the Starter/SB baseline. |
| Tenant-configurable event workflows and automation execution. | Not includedStarter: not included for Tenant-configurable event workflows and automation execution. | Not includedSmall Business: not included for Tenant-configurable event workflows and automation execution. | Not includedBusiness: not included for Tenant-configurable event workflows and automation execution. | Not includedBusiness Plus: not included for Tenant-configurable event workflows and automation execution. | IncludedEnterprise: included for Tenant-configurable event workflows and automation execution. |
| Fleet and equipment registry for company-owned vehicles and tools: unit types, meters, service log, maintenance schedules, documents with expiry reminders. | Not includedStarter: not included for Fleet and equipment registry for company-owned vehicles and tools: unit types, meters, service log, maintenance schedules, documents with expiry reminders. | Not includedSmall Business: not included for Fleet and equipment registry for company-owned vehicles and tools: unit types, meters, service log, maintenance schedules, documents with expiry reminders. | IncludedBusiness: included for Fleet and equipment registry for company-owned vehicles and tools: unit types, meters, service log, maintenance schedules, documents with expiry reminders. | IncludedBusiness Plus: included for Fleet and equipment registry for company-owned vehicles and tools: unit types, meters, service log, maintenance schedules, documents with expiry reminders. | IncludedEnterprise: included for Fleet and equipment registry for company-owned vehicles and tools: unit types, meters, service log, maintenance schedules, documents with expiry reminders. |
| Customer equipment | |||||
| Advanced tracking of customer-installed equipment: custom fields, telemetry, lifecycle events. | Not includedStarter: not included for Advanced tracking of customer-installed equipment: custom fields, telemetry, lifecycle events. | Not includedSmall Business: not included for Advanced tracking of customer-installed equipment: custom fields, telemetry, lifecycle events. | IncludedBusiness: included for Advanced tracking of customer-installed equipment: custom fields, telemetry, lifecycle events. | IncludedBusiness Plus: included for Advanced tracking of customer-installed equipment: custom fields, telemetry, lifecycle events. | IncludedEnterprise: included for Advanced tracking of customer-installed equipment: custom fields, telemetry, lifecycle events. |
| Register of customer equipment your team installs at customer sites (routers, controllers, hardware). | Not includedStarter: not included for Register of customer equipment your team installs at customer sites (routers, controllers, hardware). | IncludedSmall Business: included for Register of customer equipment your team installs at customer sites (routers, controllers, hardware). | IncludedBusiness: included for Register of customer equipment your team installs at customer sites (routers, controllers, hardware). | IncludedBusiness Plus: included for Register of customer equipment your team installs at customer sites (routers, controllers, hardware). | IncludedEnterprise: included for Register of customer equipment your team installs at customer sites (routers, controllers, hardware). |
| Status, location, and ownership of customer-installed equipment. | Not includedStarter: not included for Status, location, and ownership of customer-installed equipment. | IncludedSmall Business: included for Status, location, and ownership of customer-installed equipment. | IncludedBusiness: included for Status, location, and ownership of customer-installed equipment. | IncludedBusiness Plus: included for Status, location, and ownership of customer-installed equipment. | IncludedEnterprise: included for Status, location, and ownership of customer-installed equipment. |
| Richer model for customer equipment: custom fields, attachments, replacement history. | Not includedStarter: not included for Richer model for customer equipment: custom fields, attachments, replacement history. | Not includedSmall Business: not included for Richer model for customer equipment: custom fields, attachments, replacement history. | IncludedBusiness: included for Richer model for customer equipment: custom fields, attachments, replacement history. | IncludedBusiness Plus: included for Richer model for customer equipment: custom fields, attachments, replacement history. | IncludedEnterprise: included for Richer model for customer equipment: custom fields, attachments, replacement history. |
| Install date, warranty windows, and service history per piece of customer equipment. | Not includedStarter: not included for Install date, warranty windows, and service history per piece of customer equipment. | Not includedSmall Business: not included for Install date, warranty windows, and service history per piece of customer equipment. | IncludedBusiness: included for Install date, warranty windows, and service history per piece of customer equipment. | IncludedBusiness Plus: included for Install date, warranty windows, and service history per piece of customer equipment. | IncludedEnterprise: included for Install date, warranty windows, and service history per piece of customer equipment. |
| Estimates and inventory | |||||
| Basic pricebook / service catalog. | Not includedStarter: not included for Basic pricebook / service catalog. | IncludedSmall Business: included for Basic pricebook / service catalog. | IncludedBusiness: included for Basic pricebook / service catalog. | IncludedBusiness Plus: included for Basic pricebook / service catalog. | IncludedEnterprise: included for Basic pricebook / service catalog. |
| Estimates module. | Not includedStarter: not included for Estimates module. | IncludedSmall Business: included for Estimates module. | IncludedBusiness: included for Estimates module. | IncludedBusiness Plus: included for Estimates module. | IncludedEnterprise: included for Estimates module. |
| Invoices module. | Not includedStarter: not included for Invoices module. | IncludedSmall Business: included for Invoices module. | IncludedBusiness: included for Invoices module. | IncludedBusiness Plus: included for Invoices module. | IncludedEnterprise: included for Invoices module. |
| Parts and consumables inventory for your service jobs. | Not includedStarter: not included for Parts and consumables inventory for your service jobs. | IncludedSmall Business: included for Parts and consumables inventory for your service jobs. | IncludedBusiness: included for Parts and consumables inventory for your service jobs. | IncludedBusiness Plus: included for Parts and consumables inventory for your service jobs. | IncludedEnterprise: included for Parts and consumables inventory for your service jobs. |
| Customer experience | |||||
| Enables electronic signature capture on reports, work orders, and PDFs. | Not includedStarter: not included for Enables electronic signature capture on reports, work orders, and PDFs. | Not includedSmall Business: not included for Enables electronic signature capture on reports, work orders, and PDFs. | IncludedBusiness: included for Enables electronic signature capture on reports, work orders, and PDFs. | IncludedBusiness Plus: included for Enables electronic signature capture on reports, work orders, and PDFs. | IncludedEnterprise: included for Enables electronic signature capture on reports, work orders, and PDFs. |
| Enables generating tokenized public share links for customer-facing artifacts. | Not includedStarter: not included for Enables generating tokenized public share links for customer-facing artifacts. | Not includedSmall Business: not included for Enables generating tokenized public share links for customer-facing artifacts. | IncludedBusiness: included for Enables generating tokenized public share links for customer-facing artifacts. | IncludedBusiness Plus: included for Enables generating tokenized public share links for customer-facing artifacts. | IncludedEnterprise: included for Enables generating tokenized public share links for customer-facing artifacts. |
| Enables the customer portal (per-tenant customer login + portal access). | Not includedStarter: not included for Enables the customer portal (per-tenant customer login + portal access). | Not includedSmall Business: not included for Enables the customer portal (per-tenant customer login + portal access). | Not includedBusiness: not included for Enables the customer portal (per-tenant customer login + portal access). | IncludedBusiness Plus: included for Enables the customer portal (per-tenant customer login + portal access). | IncludedEnterprise: included for Enables the customer portal (per-tenant customer login + portal access). |
| Verified custom email domains for tenant-branded outbound and inbound customer conversations. | Not includedStarter: not included for Verified custom email domains for tenant-branded outbound and inbound customer conversations. | Not includedSmall Business: not included for Verified custom email domains for tenant-branded outbound and inbound customer conversations. | IncludedBusiness: included for Verified custom email domains for tenant-branded outbound and inbound customer conversations. | IncludedBusiness Plus: included for Verified custom email domains for tenant-branded outbound and inbound customer conversations. | IncludedEnterprise: included for Verified custom email domains for tenant-branded outbound and inbound customer conversations. |
| Unified customer-conversations inbox. | Not includedStarter: not included for Unified customer-conversations inbox. | Not includedSmall Business: not included for Unified customer-conversations inbox. | Not includedBusiness: not included for Unified customer-conversations inbox. | IncludedBusiness Plus: included for Unified customer-conversations inbox. | IncludedEnterprise: included for Unified customer-conversations inbox. |
| Projects | |||||
| Enables the Projects module (project & phase tracking, scoped to work orders). | Not includedStarter: not included for Enables the Projects module (project & phase tracking, scoped to work orders). | Not includedSmall Business: not included for Enables the Projects module (project & phase tracking, scoped to work orders). | IncludedBusiness: included for Enables the Projects module (project & phase tracking, scoped to work orders). | IncludedBusiness Plus: included for Enables the Projects module (project & phase tracking, scoped to work orders). | IncludedEnterprise: included for Enables the Projects module (project & phase tracking, scoped to work orders). |
| Compliance and audit | |||||
| Audit log visibility (within tier-specific retention). | IncludedStarter: included for Audit log visibility (within tier-specific retention). | IncludedSmall Business: included for Audit log visibility (within tier-specific retention). | IncludedBusiness: included for Audit log visibility (within tier-specific retention). | IncludedBusiness Plus: included for Audit log visibility (within tier-specific retention). | IncludedEnterprise: included for Audit log visibility (within tier-specific retention). |
| Advanced reporting dashboards. | Not includedStarter: not included for Advanced reporting dashboards. | Not includedSmall Business: not included for Advanced reporting dashboards. | Not includedBusiness: not included for Advanced reporting dashboards. | IncludedBusiness Plus: included for Advanced reporting dashboards. | IncludedEnterprise: included for Advanced reporting dashboards. |
| Protocol-grade checklist templates. | Not includedStarter: not included for Protocol-grade checklist templates. | Not includedSmall Business: not included for Protocol-grade checklist templates. | Not includedBusiness: not included for Protocol-grade checklist templates. | IncludedBusiness Plus: included for Protocol-grade checklist templates. | IncludedEnterprise: included for Protocol-grade checklist templates. |
| Execution runs (auditable checklist/protocol runs). | Not includedStarter: not included for Execution runs (auditable checklist/protocol runs). | Not includedSmall Business: not included for Execution runs (auditable checklist/protocol runs). | Not includedBusiness: not included for Execution runs (auditable checklist/protocol runs). | IncludedBusiness Plus: included for Execution runs (auditable checklist/protocol runs). | IncludedEnterprise: included for Execution runs (auditable checklist/protocol runs). |
| Multi-step approval workflows. | Not includedStarter: not included for Multi-step approval workflows. | Not includedSmall Business: not included for Multi-step approval workflows. | Not includedBusiness: not included for Multi-step approval workflows. | IncludedBusiness Plus: included for Multi-step approval workflows. | IncludedEnterprise: included for Multi-step approval workflows. |
| Report versioning with diff history. | Not includedStarter: not included for Report versioning with diff history. | Not includedSmall Business: not included for Report versioning with diff history. | Not includedBusiness: not included for Report versioning with diff history. | IncludedBusiness Plus: included for Report versioning with diff history. | IncludedEnterprise: included for Report versioning with diff history. |
| Validation package exports (audit-grade bundles). | Not includedStarter: not included for Validation package exports (audit-grade bundles). | Not includedSmall Business: not included for Validation package exports (audit-grade bundles). | Not includedBusiness: not included for Validation package exports (audit-grade bundles). | IncludedBusiness Plus: included for Validation package exports (audit-grade bundles). | IncludedEnterprise: included for Validation package exports (audit-grade bundles). |
| Custom audit retention (beyond tier defaults). | Not includedStarter: not included for Custom audit retention (beyond tier defaults). | Not includedSmall Business: not included for Custom audit retention (beyond tier defaults). | Not includedBusiness: not included for Custom audit retention (beyond tier defaults). | Not includedBusiness Plus: not included for Custom audit retention (beyond tier defaults). | IncludedEnterprise: included for Custom audit retention (beyond tier defaults). |
| Integrations | |||||
| Stronger integration surface (ERP/financial connectors). | Not includedStarter: not included for Stronger integration surface (ERP/financial connectors). | Not includedSmall Business: not included for Stronger integration surface (ERP/financial connectors). | Not includedBusiness: not included for Stronger integration surface (ERP/financial connectors). | IncludedBusiness Plus: included for Stronger integration surface (ERP/financial connectors). | IncludedEnterprise: included for Stronger integration surface (ERP/financial connectors). |
| Custom integrations build-out. | Not includedStarter: not included for Custom integrations build-out. | Not includedSmall Business: not included for Custom integrations build-out. | Not includedBusiness: not included for Custom integrations build-out. | Not includedBusiness Plus: not included for Custom integrations build-out. | IncludedEnterprise: included for Custom integrations build-out. |
| Enterprise governance | |||||
| SSO (SAML / OIDC) federation. | Not includedStarter: not included for SSO (SAML / OIDC) federation. | Not includedSmall Business: not included for SSO (SAML / OIDC) federation. | Not includedBusiness: not included for SSO (SAML / OIDC) federation. | Not includedBusiness Plus: not included for SSO (SAML / OIDC) federation. | IncludedEnterprise: included for SSO (SAML / OIDC) federation. |
| SCIM user/group provisioning. | Not includedStarter: not included for SCIM user/group provisioning. | Not includedSmall Business: not included for SCIM user/group provisioning. | Not includedBusiness: not included for SCIM user/group provisioning. | Not includedBusiness Plus: not included for SCIM user/group provisioning. | IncludedEnterprise: included for SCIM user/group provisioning. |
| Private deployment (dedicated environment or DB). | Not includedStarter: not included for Private deployment (dedicated environment or DB). | Not includedSmall Business: not included for Private deployment (dedicated environment or DB). | Not includedBusiness: not included for Private deployment (dedicated environment or DB). | Not includedBusiness Plus: not included for Private deployment (dedicated environment or DB). | IncludedEnterprise: included for Private deployment (dedicated environment or DB). |
| Custom security and compliance terms. | Not includedStarter: not included for Custom security and compliance terms. | Not includedSmall Business: not included for Custom security and compliance terms. | Not includedBusiness: not included for Custom security and compliance terms. | Not includedBusiness Plus: not included for Custom security and compliance terms. | IncludedEnterprise: included for Custom security and compliance terms. |
| Custom roles and governance beyond stock RBAC. | Not includedStarter: not included for Custom roles and governance beyond stock RBAC. | Not includedSmall Business: not included for Custom roles and governance beyond stock RBAC. | Not includedBusiness: not included for Custom roles and governance beyond stock RBAC. | Not includedBusiness Plus: not included for Custom roles and governance beyond stock RBAC. | IncludedEnterprise: included for Custom roles and governance beyond stock RBAC. |
| Dedicated support and success model. | Not includedStarter: not included for Dedicated support and success model. | Not includedSmall Business: not included for Dedicated support and success model. | Not includedBusiness: not included for Dedicated support and success model. | Not includedBusiness Plus: not included for Dedicated support and success model. | IncludedEnterprise: included for Dedicated support and success model. |
| Custom onboarding and implementation services. | Not includedStarter: not included for Custom onboarding and implementation services. | Not includedSmall Business: not included for Custom onboarding and implementation services. | Not includedBusiness: not included for Custom onboarding and implementation services. | Not includedBusiness Plus: not included for Custom onboarding and implementation services. | IncludedEnterprise: included for Custom onboarding and implementation services. |
LegendIncluded on this planNot on this plan